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A Bit About Me

I am a creative and innovative business manager with well-developed skills relating to all aspects of senior management, operations, and ownership. My history demonstrates strong business acumen with a proven track record of executing strategies and objectives to ensure stakeholder interests are kept abreast.

  • Innovative Leadership and Respectful Executive Impression Management typology

  • Master in Business Administration focus on Sustainable Innovation, August 2021 

  • Over 20 yrs. experience in project management, business development, contract negotiations, change management, customer experience, operations management, and entrepreneurship

  • An innovative and creative thinker with

  • Exceptional troubleshooting and analytical skills utilizing design thinking methodologies 

  • Motivated self-starter with strong ability to work autonomously and/or collaboratively 

  • Foundational goal of achieving quality results for stakeholders and clients 

Work Experience

2022 - 2023

2020 - 2022

2017 - 2020

2002 - 2017

Vice-President of Operations: Delta BC 

Murchie’s Tea and Coffee

  • Business and financial management

  • UX Design and Customer Journey Mapping

  • Administrative management and oversite

  • Strategic development for growing retail and online client base

  • Inventory controls and production forecasting

  • Management of all production facility staff and retail outlet managers 

Senior Inventory and Controls Manager: Delta BC 

Valhalla Packaging & Distribution 

  • Managed internal and external audits for clients and government agencies

  • Continually developing dynamic inventory processes for major co-packing facility with corporate clients including Labatt, Sun-Rype, Pepsi, Nude Beverages, Minute Maid

  • Implemented and updated inventory management procedures streamlining traceability for large volume inventories  

  • Restructured processes of in-house logistics resulting in greater efficacy for data and reporting 

Food & Beverage Consultant/Supervisor: Richmond, BC 
Richmond Country Club​

  • Implemented customer service strategies and UX Design, Covid-19 Strategy Development

  • Journey Mapping to reframe existing dining and beverage concepts and member experience, resulting in increased annual sales

  • Consultancy reports and surveys undertaken for senior management on food and beverage operations and management

  • Reframed staffing operations to suit current needs

  • Redevelopment of inventory controls and costing guidelines 

  • Management of internal and external events including golf tournaments, weddings, conferences, meetings, trade shows, and celebrations 

  • Responsible for staff product knowledge, service training and operational standards 

Entrepreneurial Project Developer/Partner: 
Hospitality Driven Concepts: Vancouver and Delta BC

Operational Roles:
Director of Operations, Project Developer/Partner, Manager: The Bourbon Bar, The Royal Bar, Johnnie Fox's irish Snug, The Hilton Hotel
Director of Operations, President, Principle: Centennial Beach Cafe, Uptown Eatery & Bar

  • Developed business cases, project management plans and budgets

  • Managed and led large cross-functional teams through all business matter including budget development, business and variance analysis, strategic planning, business development, SOP's, and market analysis

  • Concept development and UX design and customer journey mapping

  • Vendor and contractor relations and purchasing

  • Extensive contract negotiations with various government entities, landlords, agencies, and production companies

  • Developed management, staffing and maintenance roles for all business locations

  • Programming, marketing development, media servicing, promotions for over 250 events annually

  • Lead facilitator in tenancy arbitrations, municipal permitting, licensing and compliance with various government agencies

  • Managed revenues greater than $5 million annually

Let's Get

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