PAUL ROBERTS

BUSINESS MANAGER

Email:

LinkedIn:

www.linkedin.com/in/paulhaydenroberts

A Bit About Me

I am a creative and innovative business manager with well-developed skills relating to all aspects of senior management, operations, and ownership. My history demonstrates strong business acumen with a proven track record of executing strategies and objectives to ensure stakeholder interests are kept abreast.

Innovative Leadership and Respectful Executive Impression Management typology
Master in Business Administration focus on Sustainable Innovation, August 2021
Over 20 yrs. experience in project management, business development, contract negotiations, change management, customer experience, operations management, and entrepreneurship
An innovative and creative thinker with
Exceptional troubleshooting and analytical skills utilizing design thinking methodologies
Motivated self-starter with strong ability to work autonomously and/or collaboratively
Foundational goal of achieving quality results for stakeholders and clients

Work Experience

2022 - 2023

2020 - 2022

2017 - 2020

2002 - 2017

Vice-President of Operations: Delta BC

Murchie’s Tea and Coffee

Business and financial management
UX Design and Customer Journey Mapping
Administrative management and oversite
Strategic development for growing retail and online client base
Inventory controls and production forecasting
Management of all production facility staff and retail outlet managers

Senior Inventory and Controls Manager: Delta BC

Valhalla Packaging & Distribution

Managed internal and external audits for clients and government agencies
Continually developing dynamic inventory processes for major co-packing facility with corporate clients including Labatt, Sun-Rype, Pepsi, Nude Beverages, Minute Maid
Implemented and updated inventory management procedures streamlining traceability for large volume inventories
Restructured processes of in-house logistics resulting in greater efficacy for data and reporting

Food & Beverage Consultant/Supervisor: Richmond, BC
Richmond Country Club

Implemented customer service strategies and UX Design, Covid-19 Strategy Development
Journey Mapping to reframe existing dining and beverage concepts and member experience, resulting in increased annual sales
Consultancy reports and surveys undertaken for senior management on food and beverage operations and management
Reframed staffing operations to suit current needs
Redevelopment of inventory controls and costing guidelines
Management of internal and external events including golf tournaments, weddings, conferences, meetings, trade shows, and celebrations
Responsible for staff product knowledge, service training and operational standards

Entrepreneurial Project Developer/Partner:
Hospitality Driven Concepts: Vancouver and Delta BC

Operational Roles:
Director of Operations, Project Developer/Partner, Manager: The Bourbon Bar, The Royal Bar, Johnnie Fox's irish Snug, The Hilton Hotel
Director of Operations, President, Principle: Centennial Beach Cafe, Uptown Eatery & Bar

Developed business cases, project management plans and budgets
Managed and led large cross-functional teams through all business matter including budget development, business and variance analysis, strategic planning, business development, SOP's, and market analysis
Concept development and UX design and customer journey mapping
Vendor and contractor relations and purchasing
Extensive contract negotiations with various government entities, landlords, agencies, and production companies
Developed management, staffing and maintenance roles for all business locations
Programming, marketing development, media servicing, promotions for over 250 events annually
Lead facilitator in tenancy arbitrations, municipal permitting, licensing and compliance with various government agencies
Managed revenues greater than $5 million annually

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